Work from Home
In the evolving job market, freshers are often on the lookout for remote job opportunities that provide them with flexibility and career growth. TalentGum, a leading company in the education and ed-tech sector, is currently hiring Operations Executives for a Work from Home (WFH) role. This is an excellent opportunity for individuals looking to start their careers with a reputed company while enjoying the benefits of remote work.
TalentGum Hiring Operations Executive Job Details at a Glance
| Job Role | Operations Executive |
|---|---|
| Company Name | TalentGum |
| Work Location | Work from Home (Remote) |
| Experience Required | Freshers Can Apply |
| Qualification | Any Graduate |
| Salary | As per industry standards |
| Application Mode | Online |
About TalentGum
TalentGum is an emerging ed-tech platform that aims to provide skill-based learning to children and young learners. It focuses on online extracurricular activities and interactive learning programs to enhance the overall development of students.
TalentGum Hiring Operations Executive Roles and Responsibilities
- Handling day-to-day operational tasks efficiently.
- Coordinating with different departments for smooth workflow.
- Ensuring timely execution of business processes.
- Managing data entry and documentation work.
- Addressing customer inquiries and resolving operational issues.
TalentGum Hiring Operations Executive Skills Required
- Good communication and interpersonal skills.
- Basic knowledge of MS Office (Excel, Word, PowerPoint).
- Ability to multitask and handle work pressure.
- Strong problem-solving skills.
- A proactive approach to work.
Benefits of Working with TalentGum
- Work from Home: Enjoy the flexibility of working from the comfort of your home.
- Career Growth: Gain valuable experience and grow in the ed-tech industry.
- Training Support: Get trained by industry professionals to enhance your skills.
- Stable Work Environment: Work with a reputed company and gain long-term career prospects.
How to Apply?
Interested candidates can apply online by visiting the official career page of TalentGum or by submitting their applications through job portals. Ensure that your resume is updated and highlights relevant skills and experience.
Conclusion
For freshers looking to kick-start their careers in operations while working remotely, this opportunity at TalentGum is an ideal choice. With the growing demand for online education, working in an ed-tech company provides stability, learning, and career advancement. Apply today and take the first step towards a promising future!
Quick links
Apply link – Apply here
10 Interview Questions and Sample Answers for TalentGum Hiring Operations Executive
1. What do you know about TalentGum and why do you want to work here?
Sample Answer: TalentGum is an innovative e-learning platform that offers live-online courses in extracurricular activities for children. I admire how TalentGum focuses on holistic child development and has expanded to over 40 countries with a 4.8/5 rating. I want to work here because I am passionate about customer service and believe my skills in communication and operations align well with the role of Operations Executive.
2. How would you handle multiple customer queries at the same time?
Sample Answer: I would prioritize queries based on urgency and complexity. If multiple customers have similar questions, I would use standardized responses while personalizing them as needed. Efficient multitasking, quick decision-making, and maintaining a structured workflow would help me manage multiple queries effectively.
3. How would you handle a difficult or frustrated customer?
Sample Answer: I would remain calm, listen to the customer’s concern attentively, and acknowledge their frustration. I would then provide a clear, solution-oriented response, ensuring they feel heard and valued. If needed, I would escalate the issue to the relevant team for resolution.
4. How do you ensure accuracy while responding to customer queries?
Sample Answer: I would thoroughly understand the company’s services and pricing model before handling queries. I would also refer to internal documentation or coordinate with relevant teams to ensure my responses are accurate and up to date.
5. Can you give an example of a time you handled customer interactions on social media or messaging platforms?
Sample Answer: In my previous role, I managed customer inquiries on WhatsApp and Instagram for an e-commerce brand. I ensured timely responses, resolved complaints efficiently, and maintained a record of customer feedback to improve service quality.
6. How do you stay organized while handling large volumes of customer queries?
Sample Answer: I use tools like MS Excel or CRM software to track customer queries and responses. Setting reminders for follow-ups and categorizing queries based on their status (resolved, pending, escalated) helps me stay organized.
7. Why do you think patience and empathy are important in customer interactions?
Sample Answer: Customers may be frustrated or confused, and showing patience and empathy helps in building trust. Understanding their concerns and addressing them politely improves customer satisfaction and brand reputation.
8. How would you improve the response time for customer queries?
Sample Answer: I would ensure a well-organized workflow, use templates for common queries, and leverage automation where possible. Regular training on FAQs and best practices would also enhance efficiency.
9. What would you do if you are unsure about an answer to a customer query?
Sample Answer: I would acknowledge the query and assure the customer that I will find the correct information. I would then consult internal teams or company resources and respond with accurate details as soon as possible.
10. How do you handle feedback, especially if it is critical?
Sample Answer: I view feedback as an opportunity to improve. If I receive critical feedback, I analyze the issue, take corrective measures, and implement suggestions to enhance my performance.
